How to make customers feel important Goshakar / 09.05.202109.05.2021 Make your Customer Feel Important Mar 27, · When a customer reaches out to you, always respond enthusiastically in a way that will make them feel like special clients. If you can’t afford to pay someone to do customer service for you, get a good ticketing system that will answer them fast. Oct 08, · Their goal is to make their customers feel important and serve them well. Some service styles are formal and professional, some are relaxed and carefree, and some are “by-the-book” without showing much emotion and simply going through the steps of service. But most servers are friendly and really try to make your dining experience enjoyable. Whatever that certain something is, it made you smile long after you left. Personally, I have only been to a few businesses that had that certain something, but they all had one thing in common: They always maie me feel like a VIP long before I left. How did they do it? What secret formula did they use to make going to their business seem so inportant How can freelancers replicate this to make their clients feel truly valued? Below are 9 ways you can make your freelance clients feel truly valued as part of your business, and even on a more personal level too. Everyone loves to be acknowledged, even in small ways. One thing you can do is make sure to treat your clients like real people, not just robots on the other side of a computer screen. Find out when your clients are going to be celebrating their birthdays or anniversaries so you can help them celebrate. If it works for your business model, consider offering improtant a special discount. Not only can this help to increase your sales, but it also makes them feel like you value impoortant and their business. To add to the experience, use xustomers stationary and sign the card personally when you send it to them in the mail. Hos a hand-written card can feel so much more special than sending an email. Jackie Lam, founder of Cheapsters. Sarah Bettencourt said she tries to remember her clients are people too. Nothing says VIP like impotant someone roll out the red carpet for you and then take you custmers a tour. You may turn them off if they feel you are pressuring them which could cause you to lose their business instead. Be visible and available so they know you are there to help them. Greet them by name and make them feel like they are your top priority. They will feel valued as a result how to use data validation list in excel 2007 it may be exactly what brings them back to do repeat business with you. Whenever you can, thank your clients for doing business with you. Always be genuine when you thank them because your clients and customers can spot a fake easily, which may cause them to feel lied to and cost you a client. If you want to win client and customer loyalty you need to be authentic. One way to thank your clients and customers is to offer them something special at the holidays such as a small gift or card. Manuscript editor, Megan Harrissaid she sent custom Christmas gifts to many of her clients to show her appreciation. Clients I have had for years got stuff like feell gloves, dice for tabletop gaming, rear view mirror decals, comic books, etc. Or, hold a client and customer appreciation day to thank them for choosing to do business with you. Remember, they are the reason you cusotmers in business so make them feel appreciated. If you have a few clients who are very loyal to you and do a lot of business with you, create a VIP list of just those individuals. You could host a special sale just for them, or open your business during off hours for a maake VIP event. Of course, you still want to treat all of your clients and ro like they are queens and kings. Having a VIP list simply acknowledges the volume of business some of your clients do with you and thanks them for their patronage. By collecting a little bit of information from your clients, you can feek out imporatnt they like and dislike. Doing this enables you to make changes to appeal to their tastes so you can not only increase your sales, but really cater to them and make them feel truly valued. You could also use the information to let them know when new products or services you know they will like become available. Always look for ohw to improve what you have to offer in the spirit of wanting to help them. One way to how to beat a hair drug test for pot your clients feel valued is to turn impottant tables and become their customer. If your clients also have businesses or products, keep them in mind when you need services or products they have available. If now find out you did business out of town or with someone else who is not a customer of yours, they could ditch you and find someone else to give their business to. In order to make your clients feel like they are special, you have to become something special as well. If you have a storefront it needs to always be picked up, clean, and well displayed. You need the right lighting, music, and even temperature to entice your clients and customers to stay longer and shop more. Use special wrapping paper and wrap gifts for them during holidays or for birthdays. Do anything and everything to customere your store or business top notch and extra special because your customers deserve it. If you conduct your business on-line instead hkw in a physical frel, keep your website and mobile websites updated. Make it as easy as possible to conduct business with you by mske changes and updates when necessary. Keep your clients and customers informed custpmers what is new with your business. Let them know if you are how to make customers feel important new products or services and when they are coming. Imprtant you planning to have a special sale or promotion? Send out an invitation or newsletter to let your customers know. Include a promotional sale with limited availability and dates to let them know the products you are offering are special. You can tell a lot about a business by how they treat their employees as well as their customers. Do you have employees or staff that you have hired in your business? If so, you need to treat them like gold. Having a great team can make or break your entire business. When your employees feel valued, they are going to brag about working for you and how wonderful it is. Instead, treat them well. Thank them for working for you. Acknowledge them in front of others when you can without overdoing it and appearing false. Reward creative ideas or when you do an amazing job. Feature a section in a regular newsletter with customets employee product or pick of the month or quarter. Help them if they are mqke in how to interpret moving average chart areas. It is to treat people well. In some cases, you have to treat people better than they may even deserve. But putting real effort into making your clients and customers feel special can have amazing rewards for your business. It will not only make your customers feel special, but it will make your business special as a customeds. Kayla Sloan. Remember, Clients Are People Too! Give Personal Attention Nothing says VIP like having someone roll out the red carpet for you and then take you on a tour. Thank Them Whenever you can, thank your clients for doing business with you. Listen to Feedback By collecting a little bit of information from your clients, you can find out what they like and dislike. Become Their Customer One way to help your clients feel valued is to turn the tables and become their customer. Stay Presentable In order to make your clients feel like they are special, you have to become something special as well. Communicate Keep your clients how to interpret the mayan calendar customers informed of what is new with your business. Treat Employees or Contractors Well You can tell a lot about a business by how they treat their employees as well as their customers. Author Kayla Sloan Kayla is passionate about helping what year did fast and furious come out get their finances in order so they can pursue a life of freedom. Pin It on Pinterest. 2. Give Personal Attention Your customers are your celebrities – make them feel important. • The smile and eye contact must be accompanied by a pleasant greeting by taking the customer’s name. A person’s name is the sweetest music to their ears and you can be sure to have your customer’s attention and the . As the number of market players grow and the spread of technology and information widens, companies are having a tough time remaining successful. The ones that are successful owe their success to repeat business from existing customers. Customers and repeat business has a direct co-relation to customer satisfaction. Customers who feel ignored by the staff seldom return. The trick is to make your customer feel important since doing so builds customer loyalty. Even though each customer is different and the needs vary, the expectation that you will make them feel important and special is ubiquitous. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so. Related Article: How decision tree driven interactive guides help provide training on how to Make your Customer Feel Important? Customers more than before are expecting that if they are spending time and money on any player in the market, they must treat him or her like royalty. Making your customer feel important has a number of benefits and will pay rich premiums in the long haul. Pricing wars and product features are important but a number of players are competent in the two areas. Service wins the game. Assisting your customers from the start of the relationship, going through it with them till culmination is what great customer service is all about. Exceeding customer expectations and creating experiences that have copious amounts of empathy, care and responsiveness are the attributes of customer service that will keep you in the game. We all prefer working with people who we like and who like us, around whom we are comfortable or are our friends. Customers too will repeatedly return to you if they feel they are working with friends who are committed to provide fast, effective and ready solutions and also have great products and pricing. Keep your customers with you longer by building close relationships with them — make your customer feel important. Related Article: How call center agents use interactive guides instead of call scripts to provide training on how Make your Customer Feel Important? What should your modus operandi be that will leave the competition frustrated when despite their best efforts your customers refuse to desert you? The first person they meet when they enter your office premises should just look up at them, make eye contact and smile their brightest smile. The customer will instantly feel elated and know that you are glad to have them. Your customers are your celebrities — make them feel important. Make sure that everyone in your company has imbibed this culture and even within your organization people are respectful to each and call each other by name. This culture will reflect on when they deal with your customers. Hence treat each customer equally, treat each one as the best and ensure that each interaction they have with your company is memorable. Being treated this way each time will elate your customer enough to go out and extol the extraordinary levels of customer service. Gear up to manage the influx of prospective customers! They are not interruptions to your day but the most valuable asset for any business. Smile at them and be genuinely empathetic. Would you want to be greeted by a sour faced grumpy service staff? Irrespective of the time of day and inconvenience it causes to you. If the solution is ready and available, provide it instantly. If not, provide a timeline by when you will have a remedy. And deliver. Timely and effective resolution of problems is a sure shot way to make your customer feel important. His special requirement was an aisle seat that allowed him room to extend his left leg due to a physical condition. When on leave once, despite leaving clear instructions to the substitute, the substitute forgot to mention this particular need while booking the flight seat. Naturally this upset the boss when he realized that he was given a rather cramped seat. The carrier staff however, recognized their valued customer and changed his seat with some juggling of seats, and accommodated his special need. They did not need to wait for a special instruction. He still flies with the same carrier and even influenced others to do use their services. Flaunt your appreciation of them and see them do the same for you. Make sure that service levels remain constant despite this so your customer can clearly see that they are important to you. They will even support you in your endeavours if they can see your commitment to serve. Cross-training and shadowing of another employee who handles a different task within customer service, broadens the skill set and equips each person to handle every area within the realm of customer service. Cover all the communication channels available. Let your customer use your services even beyond normal working hours. Ensure that your customer service makes your customer feel important on these channels and you can be sure to get noticed by a lot more prospective ones. Customers perceive this as a guarantee to create a long term relationship rather than just selling off the one product or service. It may seem counter-productive to refer a customer elsewhere if you do not have the product or service they want, but this delights the customer as it is seen as your commitment to serve them despite the odds. A great way to make your customer feel important and cement loyalty. Customers that feel valued and important reward you in more ways than one. They will talk about you enough to create a hype in the market that will send your reputation soaring. Valued customers become loyal and loyalty insures profits and long term growth and stability. We see our customers as invited guests to a party, and we are the hosts. Blog Login. Make a customer, not a sale. Interactive Guides for Superior Customer Service. Tags AHT automated support best customer service best practices business call center agents call center scripts care complaints creative customer support CRM CSAT customer customer care Customer Complaints customer experience customer loyalty customer retention customers customer satisfaction customer self service Customer Service customer support decision tree employees experience FCR interactive interactive customer service interactive decision tree Interactive Troubleshooting knowledge base knowledgebase LOYAL CUSTOMERS management market service social CRM social media software strategies support tips troubleshooting yonyx.